1.Annual Performance Evaluation

The Company regularly conducts annual performance evaluations to measure employee achievements against set goals, including work results, competencies, and behaviors aligned with the Company’s core values. The evaluations are used for developing employee potential, planning career advancement, and fairly considering rewards and recognition.

2.Compensation and Benefits

Employees of the Company and its subsidiaries receive various forms of compensation, including overtime pay and annual bonuses based on Key Performance Indicators (KPIs). They are also entitled to benefits such as provident funds, social security funds, accident insurance, life insurance, and health insurance. The Company provides financial assistance in the event of the death of an employee or their spouse, parents, or children. Additional benefits include allowances for working in provinces, employee uniforms, and annual company and subsidiary social events.

For more details, please refer to Section 2: Corporate Governance Structure and Key Information on Directors (Employee Information).

3.Employee Engagement Assessment

The Company regularly conducts employee engagement and satisfaction surveys using standardized tools to gather feedback. The results are analysed to improve policies, management practices, and various activities aimed at fostering a participative work environment, enhancing employee engagement, and reducing turnover rates.

Personnel Development

The Company has a policy to develop itself into a learning organization to support business growth and keep pace with current economic and social changes. The Company encourages employees to enhance their knowledge and skills by focusing on knowledge transfer within the organization from experienced and expert personnel, alongside learning from external sources.

Learning is developed through hands-on practice, knowledge transfer via on-the-job training and teamwork, as well as external learning opportunities. These include personal development training and general seminars, such as Basic First Aid and CPR, EMC personnel tracking system training, risk management courses for accounting and finance systems, international business service improvement training, courses on developing creative thinking and innovation presentation techniques, and Customer Relationship Management (CRM) system training for improved customer relations, among others.

In 2024, employees within the group averaged 105.62 training hours per person.

Promoting Employee Engagement

The Company places great importance on building strong relationships among the Company, senior management, and employees at all levels through various engagement activities. These include annual New Year celebrations,

yearly merit-making ceremonies, dress-up and festive events, among others. The Company also conducts surveys and gathers employee feedback to exchange ideas and perspectives, using insights to improve operational approaches and processes for greater effectiveness.

Additionally, the Company regularly assesses employee engagement and satisfaction through an Employee Engagement Survey and plans to continue this practice annually.