Management of impacts on stakeholders in the business value chain
The Company prioritizes sustainable management practices across the entire business value chain, from upstream to downstream, ensuring that the operations of the Group of Forth Companies are conducted in a manner that fosters sustainable business growth. The Company has analyzed and assessed the business operation process impacts on the value chain, assessed the expectation of the stakeholders both inside and outside the organization to recognize the expectations of stakeholders in every sector, and screened the significant issues to cover in all aspects for hedging risks and mitigating the impact that may interrupt the business, as well as develop the relationship and strengthen shared value in value chain, do the social activities that are useful for society and stakeholders.
The Company’s Business Value Chain
The company prioritizes the development of high-quality products and services, focusing on meeting the needs of stakeholders throughout the entire value chain. This includes ensuring safety and environmental friendliness, both directly and indirectly. The goal is to enhance organizational management efficiency, encourage employee participation, and provide job security, ultimately maximizing benefits for development and creating value for the organization. Additionally, the company aims to continuously develop innovative and modern technologies. The value chain of the group is as follows
Analysis of Stakeholders in The Business Value Chain
Guidelines for Participation and Communication
- The Annual General Meeting of Shareholders
- The Stock Exchange of Thailand’s Opportunity Day Activity for the listed companies to meet the investors, and factory visit
- Contacting the Company via telephone, E-mail, and website
- Annual Report
- Quarterly Performance Report
- Disclosing the information through organizational communication channels
Interest and Expectation Issues
Good turnover and sustainable growth of the Company
Regular communication and information provision of the Company
Good Corporate Governance
Availity of the risk management system
The Company’s Response
- Holding the Annual General Meeting of Shareholders
- Participating in the SET’s Opportunity Day Activity for the listed companies to meet the investors and organizing the factory visit
- Disclosing the correct, complete, and timely information via the website and Annual Report
- Determining Investor Relations to reply to queries and provide the correct and complete information in the investment aspect
Guidelines for Participation and Communication
- Performance assessment
- Hearing the employees’
Communication via channels
Interest and Expectation Issues
- Paying remuneration and having good welfare
- Good working environment
- Equality and fairness
- Stability and career growth
The Company’s Response
- Promoting and developing the employee’s potential
- Paying the appropriate and fair remuneration
- Fairly assessing the performance
- Equally respecting human rights and treating
Guidelines for Participation and Communication
- Hearing customer opinions, suggestions, and complaints through various channels.
- Jointly organizing activities
Interest and Expectation Issues
- Quality products and services
- Responsible for products and services
- Complying with the agreements and conditions of the contract
- Quickly receiving assistance
- Participating in the Company’s activities
- Creating a good relationship between customers and the Company
The Company’s Response
- Selling quality products and services
- Treating customers under the determined contracts, agreements, and conditions
- Rapidly and efficiently providing product and service information, hearing, and solving problems for the customers
Guidelines for Participation and Communication
- Visiting the factory
- Holding joint meetings
Interest and Expectation Issues
Operating the business with fairness and business ethics
- Developing collaboration in jointly doing business
The Company’s Response
- Treating the business partner under the determined agreements and conditions of the contract
- Developing and maintaining sustainable relationships with business partners and contractual parties
Guidelines for Participation and Communication
- Contacting the Company via letter and E-mail
Interest and Expectation Issues
- Complying with the determined agreements and conditions of the contract
The Company’s Response
- Complying with the contracts, laws, rules and regulations, and practical measures of the government agencies complete information in the investment aspect
Guidelines for Participation and Communication
Holding joint meetings
Interest and Expectation Issues
- Complying with the good competition framework without distortion or slandering each other
The Company’s Response
- Complying with the business competition policy under a good competition framework
Guidelines for Participation and Communication
- Holding joint meetings
- Contacting the Company via letter and E-mail
Interest and Expectation Issues
Repaying under the contract
- Cooperating upon request for additional information
The Company’s Response
- Strictly complying with the terms of the loan contract
Cooperating with financial institutions in the disclosure of the appropriate financial report
Guidelines for Participation and Communication
- Organizing the community relations activities through volunteer projects, meetings and discussions, and communication via various channels
Interest and Expectation Issues
Being taken care of when affected by the Company’s operation
The Company’s Response
- Being certified according to the international standards.
Supporting the public benefit activities for communities and society